ONLINE BOOKING SERVICE TERMS & CONDITIONS

 Use of Online Booking Service
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You may only use the Online Booking Service if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors).  You may only use the Online Booking Service to make legitimate appointments.

We will use our reasonable commercial efforts to keep the Online Booking Service available on a 24 hour/7days a week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system outages.  Your access to our Online Booking Service may not be uninterrupted or available at all times.  We cannot promise that our Online Booking Service will be error-free, that defects or errors will be corrected or that our site or the servers that make it available are free from viruses or other harmful components.  You will not use any device, software or routine that interferes or attempts to interfere with the normal operation of this site or take any action that imposes an unreasonable load on our computer equipment.

 No-Show Policy
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We are committed to providing superior quality services to our clients. Customers are asked to cancel any appointments that they will be unable to honour at least 24 hours in advance of their reservation.  You must telephone the salon directly to cancel.

 

PRIVACY POLICY

We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years. For transparency, listed are the business services we provide and how each service uses the information we collect. Hair and beauty related services We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. Appointment confirmations and reminders We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time. Appointment ratings and reviews After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time. Loyalty We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time. Marketing We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine's day and Christmas. You may opt out of receiving marketing material at any time. Data processors and data locations We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement. Contact and complaints You may contact us to: - Discuss our privacy policy. - Request information we have stored about you. - Request we remove all identifying information about you. - Make a complaint.